NowUKnow includes stuff I’m working on, stuff I’ve heard and stuff I hope to hear from you. Love to hear what you’re working on and share it if you’d like. Just email me: firstname.lastname@example.org
Starting tonight with the O'Danny Boy Bash at The McGinnity Room, Spokane will “get its green” on with celebrations, a fabulous parade, live music, delicious Irish fare and adult beverages shared with good friends. Check out this blog for some tips from TMR on going green in Spokane this month – Erin Go Braugh!
The consistent delivery of high quality customer service defines your brand, sets customer expectations and remind management/employees where the focus needs to be.... on the customer. Perennial Properties, an Atlanta commercial real estate developer specializing in high-end urban apartment projects, has created a powerful collection of service standards they call "The Great 8." One of my favorites is "intentionally engage to positively impact those you encounter. As many of you know, Perennial Properties is also my son Jay McGinnity's employer. He is celebrating a birthday, so feel free to offer birthday wishes here on his LinkedIn page.
Running a truly successful business is based on one simple concept: trust. Earning a customer’s trust starts with giving great service. According to a Concerto Marketing Group and Research Now survey, 83% of customers who trust a brand will recommend a trusted company to others, 82% will continue to use that brand frequently. As this article points out, with trust you’ll have customers (or clients) for life. Without trust, you may as well pack up and go home.
Even in today’s digital world, a store’s physical appearance matters — and it does so significantly, according to several recent consumer surveys. One widely quoted survey by market research firm Morpace found that 95% of consumers felt that exterior appearance is important in selecting a store to shop, while more than two-thirds say they have avoided a place of business based on its external appearance. This article from the Johnson & Sons Paving blog gives advise on one of the quickest ways to boost your store’s appearance.
My nephew Tim started a new gig recently as VP of Business Development for Stoltenberg Consulting, which provides healthcare IT and strategic consulting. The firm recently was named "Best in KLAS for Partial IT Outsourcing in the 2018". Got a chance to catch up with nephews Tim and Mike McGinnity, along with their much better halves Heather & Kira at Red Eye Brewery, a stylish microbrewery in Wausau with a delicious artisan menu and impressive selection of craft brews.